With multiple successful launches in recent months and strong demand across segments, Mahindra & Mahindra is witnessing one of its best sales phases ever. To support its growing customer base, the carmaker has expanded its after-sales network in Delhi-NCR, introducing new service initiatives - including doorstep servicing for EV owners.

Here’s a detailed look at what this expansion means for customers.

Why Mahindra Is Expanding Its After-Sales Network

Modern vehicles are becoming more technology-driven, especially electric vehicles equipped with advanced electronics, connected features, and high-voltage battery systems. To maintain service quality and reduce turnaround time, Mahindra has introduced three major initiatives:

• Upskilling service professionals
• Launching doorstep EV service (eVAN)
• Expanding physical service infrastructure

Upskilling Professionals Through a Dedicated Learning Centre

Mahindra has announced the establishment of a Mahindra Institute of Learning Excellence Centre in Delhi-NCR to train service personnel.

Key Highlights:

• Spread across 26,000+ sq. ft.
• Training in sales, diagnostics, mechanical and bodyshop operations
• Special focus on EV systems and software-driven vehicles
• Skill development for handling advanced automotive technologies

This initiative ensures technicians are better equipped to handle complex electric and connected vehicles, improving overall service quality and customer satisfaction.

Doorstep Service for EV Owners: eVAN Initiative

The biggest highlight of this expansion is the rollout of eVAN (Electric Vehicle Assistance Network) vans for EV customers in Delhi-NCR.

These mobile service units allow EV owners to get routine maintenance and minor repairs done at their home or workplace.

Services Offered at Doorstep:

• Periodic maintenance
• General inspections
• Software updates
• Minor repairs
• Roadside assistance support

Equipment Available in eVAN:

• Hydraulic scissor lift
• Wheel balancing machine
• Car care service tools
• Backup battery pack with charger
• Diagnostic equipment

Major repairs and complex battery-related issues will still need to be handled at authorised service centres.

Why Doorstep Service Is Ideal for EVs

Electric vehicles require less routine maintenance compared to traditional ICE vehicles because they do not need:

• Engine oil changes
• Clutch replacements
• Fuel system servicing
• Frequent filter replacements

Most EV services involve diagnostics, software updates, brake checks, and suspension inspections. This makes doorstep servicing both practical and time-efficient for customers.

Currently, the service is limited to Delhi-NCR, but Mahindra plans to expand it to other cities in the near future.

Network Expansion in Delhi-NCR

Along with mobile servicing, Mahindra has strengthened its physical network in the region.

• 5 new service touchpoints added
• 70 additional service bays introduced
• Dedicated commercial vehicle (CV) service centre in Northwest Delhi

This expansion will reduce waiting times and increase service capacity across the region.

Mahindra’s After-Sales Expansion Overview

Frequently Asked Questions (FAQs)

1. Is Mahindra’s doorstep EV service available across India?

No, it is currently available only in Delhi-NCR. Expansion to other cities is expected soon.

2. Can major EV repairs be done at home?

No. Only routine maintenance and minor repairs are provided at doorstep. Major repairs must be done at authorised service centres.

3. Is doorstep service chargeable?

Charges may vary depending on service packages and policies. Customers should confirm with their nearest Mahindra service centre.

4. What vehicles are eligible for eVAN service?

Mahindra electric vehicles registered in the Delhi-NCR region are eligible for this service.

5. How does this benefit customers?

It saves time, reduces travel to service centres, and improves convenience, making EV ownership smoother and more efficient.