This Terms of Use is an electronic record in the form of an electronic contract formed under the Information Technology Act, 2000 and rules made thereunder and the amended provisions pertaining to electronic documents / records in various statutes as amended by the Information Technology Act, 2000. These terms of use does not require any physical, electronic or digital signature.

This Terms of Use is incorporated for Kimana Motors Private Limited, (also referred to as “KMPL” and/or Company/ or CRECKK), a Company incorporated under the Companies Act, 2013, having its registered office at: C-603, Vaibhav Platina, Opp. Balyadev Mandir, Shilaj, Ahmedabad, Daskroi, Gujarat, India, 380059, operating under the trademark name “CRECKK”, which provides car accessories including interior, exterior and various utility and car care products to its customers/users. The use and access of the website https://www.creckk.com (“Website”), and our mobile applications “Creckk Partner, Creckk -Auto Accessories (“Applications”), or any products or services in connection with the Application or Website (“Services”), either by the Vendor, Customer or any other visitor of the website shall be governed by these terms and conditions (“Terms”). The Website and Applications are together called the “Platform”.

User Terms and Conditions:

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING OR REGISTERING ON THE WEBSITE OR ACCESSING ANY MATERIAL, INFORMATION OR SERVICES THROUGH THE WEBSITE. IF YOU DO NOT AGREE WITH THESE TERMS OF USE, PLEASE DO NOT USE THE WEBSITE.

1. Contractual Relantionship:
These terms constitute a legally binding and enforceable agreement between “KMPL/CRECKK” (“Company/we/us/our”) and its Customers/Users (“User/you/your”) and govern your use of the Platform to browse and/or avail the Services displayed by us on the Platform. By accessing and using our  platform you agree to be bound by these terms, establishing a contractual relationship between you and the Company. In case you do not agree to the terms, you may not use or access or stop your use or access of our Services. These Terms expressly supersede prior written agreements with you. CRECKK requests the User to carefully go through these terms & conditions (“Terms and Conditions” or “Terms”) prior to accessing the Platform or availing Services (as defined below) using the Platform.

CRECKK reserves the right, in its sole discretion, to change, modify or amend the Terms for complying with the legal or regulatory framework and for other legitimate business purposes, at any time, and CRECKK will post the amended Terms at the domain of https://www.creckk.com. It is your responsibility to review the Terms for any changes and you are encouraged to check the Terms frequently. CRECKK shall not be under an obligation to notify Users of any changes to the Terms of Use. If you continue to use the Platform, and/or Services after the updated Terms of Use have been published, it shall be deemed that you have read and understood and accept the updated Terms and Conditions. Any reference to Terms of Use, made herein shall refer to the latest version of the Terms of Use.

No information provided on the Platform shall be considered a substitute for your independent investigation. These Terms are collectively an electronic record in terms of the Indian Contract Act, 1872; the Information Technology Act, 2000, the rules made thereunder; and the amended provisions pertaining to the electronic records in various other statutes as amended by the Information Technology Act, 2000.This Terms of Use is a legally binding document between User and the Company. These terms of use will be effective upon your acceptance of the same (directly or indirectly in electronic form or by means of an electronic record) and will govern the relationship between User and KMPL for the use of the Website.

These Terms of Use together with the Privacy Policy and/or any other policies or terms of the Website which may apply to specific Services ("Additional Service Terms") together with all other notices, disclaimers, guidelines appearing on the Website from time to time (collectively referred to as "Agreement(s)") constitute the entire agreement upon which You are allowed to access and use the Website and avail the Services.


2. Definitions
a. “Content” will include (but is not limited to) reviews, images, photos, audio, video, location data, nearby places, and all other forms of information or data. "Your Content" or "User Content" means Content that you upload, share or transmit, through or in connection with the Services, such as likes, ratings, reviews, images, photos, messages, profile information, and any other materials that you publicly display or displayed in your account profile. "KMPL Content" means Content that CRECKK creates and makes available in connection with the Services including, but not limited to, visual interfaces, interactive features, graphics, design, compilation, computer code, products, software, aggregate ratings, reports and other usage-related data in connection with activities associated with your account and all other elements and components of the Services excluding Your Content.
b. “Service(s)” means services provided through the Platform, as described in further detail under Clause 3 below. The Services provided through the Platform may change from time to time, at the sole discretion of the Company.

c. “User” or “You” or “Buyer”  Shall mean any individual who is registered on the website portal or mobile application for accessing our platform for buying products listed.

d.“Vendor” shall mean any individual who has partnered up with KMPL and is providing the services as mentioned under clause 3 as the agent of KMPL or any individuals who are agents or employees of the vendor and registered as sub-vendor on the platform.


3. Services
CRECKK provides several services which you can avail through the website. The services are as listed below:
a. Doorstep Delivery:  CRECKK facilitates doorstep delivery of a wide range of premium car accessories through registered vendors, allowing users to personalize and upgrade their vehicles according to their preferences. Users can easily search for specific items, including but not limited to seat covers, floor mats, electronic gadgets, filters, brake pads, and headlights. Each product on the platform features detailed descriptions, images, and compatibility information. Additionally, the platform provides a comparison tool that helps customers make informed and analyzed decisions by comparing similar products, ensuring they choose the product that best meets their needs and requirements.

b. Installation services: CRECKK also facilitates the installation of car accessories through its vendor partners. CRECKK will assess the feasibility of the installation, considering factors such as compatibility with the vehicle and any potential modifications needed. The technical requirements for installation will be fulfilled by the vendors. Users may purchase the products they wish to install directly from the website.

Once the products are selected and any necessary arrangements are made, users can schedule an appointment for installation services. CRECKK showcases available time slots from its vendors, allowing users to select a suitable time for installation. However, the delivery and installation at the preferred time slot selected by customers may change at the discretion of the vendor, based on availability, or due to any unforeseen circumstances.

c. Car Wash Services & Car Detailing Service :
CRECKK will display vendors specializing in car washing and car detailing services. This listing is intended to provide customers with information about the hyper-local market for these services. CRECKK's role will be limited to co-branding and will not extend to any other involvement or responsibility.

d. This section provides information to users seeking car washing and detailing services near their location. The listings and information presented are for informational purposes only and do not constitute endorsements or recommendations by the platform or its affiliates. Users are advised to independently verify the quality, reputation, and suitability of any service provider listed herein before making a decision. The platform does not guarantee the accuracy, completeness, or timeliness of the information provided and shall not be liable for any errors or omissions in the content. By accessing this section, users agree to hold harmless the platform and its affiliates from any claims, damages, or losses arising from the use or reliance upon the information contained herein.

You further acknowledge that even after accepting and/or confirming an appointment for service/repair of your car, CRECKK cannot guarantee its availability. At the time of your appointment request to the Company, CRECKK will make reasonable efforts to connect you with the independent third-party service provider so that you can avail delivery & Installation services at or near your location. You acknowledge that the time period for the delivery & installations of the products  are estimated in accordance with your request and are proximate in nature.

4. Eligibility to use Services (FOR THE CUSTOMERS)
The user must create an account in order to use some of the features offered by the Platform. Use of any personal information you provide to us during the account creation process is governed by our Privacy Policy available on our app/website. You must keep your password confidential and you are solely responsible for maintaining the confidentiality and security of your account details, all changes and updates submitted through your account, and all activities that occur in connection with your account.

Following sign-up, we will make certain Services available to you free of charge. The Services will include the ability to search for   various car accessories and the ability to view detailed profiles of vendors and their products , prices and rating information, and the ability to post feedback and ratings in relation to any vendoryou have used as a result of your use of the Platform. We reserve the right to add, change or remove Services from our Platform at any time, and may make certain Services chargeable at our discretion.

You must only post feedback in relation to a service provider if you have availed Service from them as a result of your use of the Platform.

5. User Obligation: (FOR THE CUSTOMER)

a. Correct Model Verification:
The user is obligated to verify and ensure that the correct model of their car is selected when placing an order for any product or availing any services through CRECKK’s platform. Failure to select the correct model may result in improper fitting or functionality of the product or service, for which CRECKK shall not be held responsible.

b. Vehicle Condition and Personal Items:

i. Vehicle Condition: The user shall ensure that their vehicle is in a suitable condition that allows the vendors to perform the required services quickly and efficiently. Any mechanical issues, cleanliness problems, or other conditions that may impede service performance should be addressed by the user prior to the vendor's arrival.
ii. Removal of Personal Items: To avoid any unnecessary delays in the execution of services, the user must remove all personal items from the vehicle before the vendor/service provider arrives. This includes, but is not limited to, valuables, loose items, and any other belongings that may obstruct or interfere with the service process.
iii. Liability for Valuables: The user must remove any valuables from the vehicle before installation or service begins. CRECKK shall not be held liable for any delays caused by the presence of personal items or for the loss of any items left in the vehicle during the service process. The user agrees and acknowledges that CRECKK bears no responsibility for the loss or damage of any personal belongings left in the vehicle.

c. Car and Keys Location: The user shall ensure that their car and its keys are present at the designated location selected by the user for the performance of the services. This includes providing clear access to the vehicle and ensuring that the keys are available to the vendor/service provider at the scheduled time. Any failure to meet these conditions may result in delays or the inability to perform the services, for which CRECKK shall not be responsible. User’s or any authorised representative of the user is mandatory required to be present at the time of installation. Vendor or its service agents are not authorised to move the vehicles. User’s are bound to provide proper space for service agents to perform their work,  
d. Payment for Services:

i. Timely Payment: The user shall pay for the orderin full either before or immediately after the completion of the services, as agreed upon during the booking process.
ii. No Grounds for Denial of Payment: The user agrees that dissatisfaction with the services provided shall not constitute grounds for denying payment. CRECKK utilizes its resources to provide the services, and the user is obligated to compensate for the services rendered regardless of personal satisfaction levels.

e. Time Slot Selection and Changes:

i. Initial Selection: CRECKK may provide customers with flexible and convenient options to select available time slots for the next three (3) days available with the vendor’s.
ii. Rescheduling: If the user wishes to change the selected time slot, they may reschedule before the order status is updated to "out for delivery" by the vendors. Users are allowed a one-time option to reschedule the order for the following day. CRECKK will handle the rescheduling process; however, CRECKK shall not be held responsible for any delays resulting from such rescheduling.
iii. Vendor’s can only have the option to reschedule the time slot, in case user/customer or the vehicle selected for installation is not available at the selected location on the selected time slot in the order, in such cases vendor’s can reschedule the delivery for the next day.

f. Brand-Warranty Products:
i. Warranty Claims:
In cases where a product provided to the user under a brand warranty is damaged or not functioning properly, the user must contact the respective brand's service centre directly for repair or return. CRECKK shall not be liable for any issues related to brand-warranty products, and the user should follow the warranty process provided by the product manufacturer.

g. Negligence and Damage:

i. User Negligence: In situations where product damage occurs due to the negligence of the user, including improper use or handling, the user shall not hold CRECKK liable for such damages.
ii. Water Damage: Any product damage resulting from water exposure to electronics or other sensitive components due to the user's actions or inactions shall not be covered by CRECKK. The user assumes full responsibility for such damages.

h. Additional Services/Products:
i. Non-Platform Services/Products: If the user avails any additional services and/or products directly from the vendor/service provider that are not listed on CRECKK’s platform or were not selected at the time of ordering, CRECKK shall not be held responsible for these additional services and/or products. The user acknowledges that any such arrangements are outside the scope of CRECKK’s responsibility and must be addressed directly with the vendor/service provider.

6. User Data
You represent and warrant that any information provided by you in connection with your use of the Platform is and shall remain true, accurate and complete and that you will maintain and update such information regularly. You agree that if any information you provide to us is false, inaccurate, obsolete or incomplete, we may terminate your use of and access to the Platform.

You agree that the Company, may, in accordance with its Privacy Policy, collect and use your information, technical data, and related information for the validation of the documents submitted. CRECKK may use information and data pertaining to your use of the Services for analytics, trends identification, and purposes of statistics to further enhance the effectiveness and efficiency of the Platform and transfer the same to its group companies and service providers in furtherance of your access to these Services. You provide your consent to such use and sharing of your information.

Subject to applicable laws, CRECKK may be directed by law enforcement agencies or the government and related bodies to disclose data in relation to Users in connection with criminal proceedings. You understand and agree that in such instances, CRECKK shall have the right to share such data with relevant agencies or bodies.

7. Payments (FOR THE CUSTOMERS)

You acknowledge that in consideration of services provided by us, you will be required to pay for such services. CRECKK provides its customers with every payment method such as UPI, Cash on Delivery (CoD), EMI, Pay Later, Credit Card etc. The Customers can use the facility of cash on Delivery which they can pay after the completion of work. In an event where customers have selected COD as a mode of payment, then is such an event, the Customer shall be liable to pay the entire amount of the Services/products used or purchased. Any Dissatisfaction in the services availed by the customer will not be a ground to refuse payment for those services.

In an event the user wishes to use the warranty services from the Company, then in such an event, KMPL shall be entitled to charge extra payment for such services.

You acknowledge that the Charges from a third-party service provider shall be duly paid and on account of default in payment, the same shall be considered as a breach of these terms. In the event you commit such a default/breach, you shall be liable to pay the liquidated damages of an amount equivalent to the value of the said services. You hereby authorize CRECKK to deduct or collect the amount payable as liquidated damages through such means as CRECKK may exercise.

You agree that CRECKK may, at any time, charge, modify or waive fees required to use the Website. Your continued use of the Website / Services after such change in the fees will be considered to be your acceptance of such changes, and the applicability of these Terms of Use to such changes.

Payment for the Services by the Users may be processed through the third-party internet payment service providers. By purchasing any Services through the Platform, the User hereby consents and agrees to abide by such third-party Internet payment service providers’ applicable terms and conditions and privacy policies. The User agrees and acknowledges that CRECKK has no responsibility or liability under the terms and conditions and policies of the third-party internet payment service provider. In the event such third-party internet payment service providers’ customer terms and conditions or privacy policies are not acceptable to you, please do not purchase such Services through the Platform.

You agree to provide correct and accurate financial information, such as credit/debit card details to the approved payment gateway or pre-paid payment instrument account details for availing Services on the Website. You shall not use the credit/debit card or pre-paid payment instrument which is not lawfully owned by you, i.e. in any transaction, you must use your own credit/debit card or pre-paid instrument account. The information provided by you will not be utilized or shared with any third party, except the approved payment gateway unless required in relation to fraud verifications or by law, regulation or court order or in accordance with the terms of the Privacy Policy. You will be solely responsible for the security and confidentiality of your credit/debit card details or pre-paid instrument account. KMPL expressly disclaims all liabilities that may arise as a consequence of any unauthorized use of your credit/ debit card or pre-paid instrument account.

8. Security

Transactions on the Website are secure and protected. Any information entered by the User when transacting on the Website is encrypted to protect the User against unintentional disclosure to third parties. The User’s credit and debit card information is not received, stored by or retained by CRECKK/ Website in any manner. This information is supplied by the User directly to the relevant payment gateway which is authorized to handle the information provided, and is compliant with the regulations and requirements of various banks and institutions and payment franchisees that it is associated with.

Additionally, CRECKK has no authority over, or liability for, the delivery, safety, legality or any other such aspect of transactions or services availed by the Users through the third-party internet payment service providers. CRECKK will not be responsible for ensuring that any third-party internet payment service provider the Users operate with, will carry out the complete transaction, or has the appropriate authority to do so. In the event, the Users experience any disruptions or problems while making the payment for the Services through the third-party internet payment service providers, or if the User has a dispute with such third-party internet payment service providers, the User should resolve the disruptions, problems or disputes directly with that third-party internet payment service provider.

9. User Comments, Feedback and Other Submissions

All comments, feedback, reviews, suggestions, ideas, and other submissions disclosed, submitted or offered to CRECKK on or by the Platform or otherwise disclosed, submitted or offered in connection with your use of the Platform (collectively, the "Comments") shall be and remain Company’s property. Such disclosure, submission or offer of any Comments shall constitute an assignment to CRECKK of all worldwide rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Thus, CRECKK will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. CRECKK shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to User any compensation for any Comments; or (3) to respond to any User Comments.
You agree that no comments submitted by you to the Platform will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary rights(s). You further agree that no Comments submitted by you to the Platform will be or contain libellous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any Comments you make.

Additionally, you agree not to upload, post, e-mail or otherwise send or transmit any material designed to interrupt, destroy or limit the functionality of our service on the Platform. We may terminate or restrict your use of our Platform and Services if you violate these Terms or engage in any illegal or fraudulent use of our Platform or Services.

You agree that neither you nor anyone acting on your behalf, will directly or indirectly, publish, post, or otherwise issue any defamatory comments or remarks, in writing, orally or electronic format, against the Company, and its respective employees, clients, operations or services. Any violation of these Terms or intimidation for such will make you liable to compensate CRECKK for losses caused due to such acts of yours. In order to recover the damages and losses and prosecute you for illegal defamation, CRECKK shall be entitled to initiate civil and/or criminal proceedings against you as per the appropriate law, by the Company.


10. Prohibited Usage of the Platform

Users shall be prohibited from carrying out any illegal activity in the Platform including but not limited to acts mentioned are violating or attempting to violate the integrity or security of the Platform; transmitting any information on or through the Platform that is disruptive or competitive to the provision of our Services; intentionally submitting on the Platform any incomplete, false or inaccurate information; making any unsolicited communications to other Users; using any engine, software, tool, agent or other device or mechanism (such as spiders, robots, avatars or intelligent agents) to navigate or search the Platform; circumventing or disabling any digital rights management, usage rules, or other security features of the Platform. Any unlawful activities on the Platform are prohibited by the laws of India.

CRECKK shall, upon obtaining knowledge by itself or being brought to actual knowledge by an affected person in writing or through email signed with electronic signature about any such information as mentioned above, be entitled to disable such information that is in contravention of this Clause 7. We shall also be entitled to preserve such information and associated records for at least 90 days for production to governmental authorities for investigation purposes. In case of non-compliance with any applicable laws, rules or regulations, or the Agreement (including the Privacy Policy) by a User, we shall have the right to immediately terminate your access or usage rights to the Platform and Services and to remove non-compliant information from the Platform.

We may disclose or transfer User-generated information to our affiliates or governmental authorities in such manner as permitted or required by applicable law, and you hereby consent to such transfer by us. In accordance with the applicable laws, we shall transfer sensitive personal data or information including any information, to any other body corporate or a person in India, or located in any other country, that ensures the same level of data protection that is adhered to by us, only if such transfer is necessary for the performance of the lawful contract between CRECKK or any person on its behalf and the User or where the User has consented to data transfer.


11. Intellectual Property Rights

The Platform is designed, updated and maintained independently by the Company. When you access the Platform, you do so under a license granted from us. All rights, titled and interest in text, graphics, audio, design and other works on the Platform together with all the intellectual property related thereto including inter alia the domain name, copyrights, the look and feel of the Platform, the trade name and trademarks, patents and designs are the sole property of CRECKK or its licensors. All third-party trademarks and brand names that appear on the Platform are the property of their respective owners. Content on the Platform is for personal use only, unless permitted otherwise. Any alteration of the material or use of the material contained in the Platform for any commercial purpose is a violation of the intellectual property of CRECKK and/or its affiliates or associates or of its third-party information providers. We reserve the right to suspend or cancel the service at any time if a computer virus, bug, or other technical problem corrupts the security or proper administration of the service.

You acknowledge and agree that through your use of the Platform or by availing any Services through or at the Platform, no right (empress or implied) is granted to you in respect of such Content. CRECKK reserves the right to change or modify the Content from time to time at its sole discretion.


12. Limitation of Liability

CRECKK does not warrant that the results that are obtained from the use of the Service will be accurate or reliable. You agree that except as expressly stated by the Company, the Services and all the products provided/delivered to you through the Service are provided 'as is' and 'as available for your use, and are without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties. While we endeavour to ensure your access and use of the Platform is safe, we cannot and do not represent and warrant that the Platform or its server will be error-free, uninterrupted, free from unauthorized access, and/or otherwise meet your requirements.

In no case are our directors, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors, liable for indirect, incidental, special, exemplary, punitive or consequential damages, including lost profits, lost data, personal injury or property damage related to, in connection with, or otherwise resulting from any use of the Services, even if CRECKK has been advised of the possibility of such damages.

CRECKK shall not be liable for any damages, liability or losses arising out of your use of or reliance on the Services or your inability to access or use the Services; or any transaction or relationship between you and any third-party provider or any delay or failure in performance resulting from causes beyond Company’s reasonable control.

13. Commission and Tax Implications

The Vendor is hereby directed to refer to Annexure-____ in the Service Level Agreement (SLA) for detailed information on commission rates and tax implications. It is expressly agreed that the rates of commission are subject to change at the discretion of CRECKK. By continuing to utilize CRECKK’s platform and services, vendors explicitly agree to adhere to the updated commission rates as specified in the aforementioned annexure. The revised commission rates shall be binding upon the vendors, and their acceptance of these terms is acknowledged through their continued engagement with CRECKK’s platform. Furthermore, vendors agree to comply with all applicable tax obligations as outlined in Annexure-____, and any changes thereto, without objection.

14. Dispute Resolution

In case of any dispute or difference between the User and the Company, regarding the interpretation of these terms, any claims or any disputes arising out of or pursuant to these terms, the same shall be referred to a sole arbitrator who shall be appointed by mutual consent. The proceedings shall be conducted under the provisions of the Arbitration and Conciliation Act, 1996, and the courts of Ahmedabad shall have sole jurisdiction over the matter and/or for the enforcement as the case may be.

15. Governing Law

These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India and jurisdiction of Ahmedabad, India.

16. General Provisions

Severability: If any provision of these Terms is found to be illegal or unenforceable by a court or other competent authority, the remaining provisions of these Terms will remain in effect. If a part of an unlawful or unenforceable provision could be made lawful or enforceable if that part were removed, the rest of the provision will remain in effect (unless that would contradict the clear intention of the clause, in which case the entirety of the relevant provision will be deemed to be deleted).

Waiver: Any failure by CRECKK to enforce or exercise any provision of the Terms, or any related right, shall not constitute a waiver by CRECKK of that provision or right.

CRECKK provides these Terms so that you are aware of the Terms that apply to your use of the Platform and Services. You acknowledge that CRECKK has given you a reasonable opportunity to review these Terms and you have agreed to them.

The Terms and Conditions are personal to you and are not assignable or transferable by you except with Company’s prior written consent. CRECKK may assign, transfer or delegate any of its rights and obligations hereunder without any consent.

All notices under the Terms and Conditions will be in writing and will be deemed to have been duly given when received if personally delivered or sent by certified or registered mail, return receipt requested; when receipt is electronically confirmed, if transmitted by facsimile or e-mail; or 2 days after it is sent, if sent for next day delivery by recognized overnight delivery service.

No agency: No agency, partnership, joint venture, or employment relationship is created as a result of the Terms and Conditions and neither party has any authority of any kind to bind the other in any respect.


17. Termination

CRECKK may terminate your usage of the Platform or any Service at any time for any reason, including breach of the Terms and Conditions. CRECKK has the right (but not the obligation) to refuse to grant access to the Platform. Except for the rights and licenses granted in these Terms, we reserve all other rights and grant no other rights or licenses, implied or otherwise.

Once temporarily suspended, indefinitely suspended or terminated, you may not continue to use the Platform under the same account, a different account or re-register under a new account. On termination of an account due to the reasons mentioned herein, such User shall no longer have access to data, messages and other material kept on the Platform by such User.

You may terminate these terms at any time, for any reason. The obligations and liabilities incurrent by the parties prior to the termination date, for all intents and purposes, will survive the termination of these Terms. These Terms will remain in effect until either you or we terminate them. If you fail, or we suspect you have failed, to comply with any term or provision of these Terms, we may terminate this agreement without notice, and you will remain liable for all amounts due up to and including the date of termination.

18. Indemnification
You shall defend, indemnify, and hold harmless the Company, its affiliates/subsidiaries/joint venture partners and each of its, and its affiliates’/subsidiaries/joint venture partners’ employees, contractors, directors, suppliers and representatives from all liabilities, losses, claims, and expenses, including reasonable attorneys’ fees, that arise from or relate to your use or misuse of, or access to, the Services and Platform; or your violation of the Terms and Conditions; or any applicable law, contract, policy, regulation or other obligation. We reserve the right to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which event you will assist and cooperate with us in connection therewith.


19. Support
CRECKK offers an email as well as phone call based support system along with an online knowledge pool of FAQs. In case you require any assistance or support, you may access support resources or contact our support/grievance officer   by emailing at support@creckk.com or calling our helpline at: 079 6969 8181 (Monday to Sunday between 10 am to 7 pm).

CRECKK shall revert to every complaint at the earliest upon receipt of the complaint during the business days. Further, CRECKK shall take the best possible efforts to redress the complaint within 7 days of receipt of the complaint. Any suggestions by CRECKK regarding the use of the Services shall not be construed as a warranty.

The User agrees and acknowledges that CRECKK shall address and attempt to resolve the complaint received in accordance with the standard policies and procedures adopted by the Company, the User’s disapproval/discontent with the outcome/mode of Redressal shall not be deemed to mean non-Redressal of the complaint by the Company. Any suggestions by CRECKK regarding the use of the Service shall not be construed as a warranty. 

Last updated: 22/07/2024

Kimana Motors Private Limited
H-110 Titanium City Center, Ahmedabad-380015
support@creckk.com
079-6969-8181